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Service Dispatcher

Company: Herc U Lift, Inc.
Location: Sioux Falls
Posted on: August 6, 2022

Job Description:

Job Description Respond to customer and internal requests for service with information regarding the probable date and time work will be performed by a Field Service Technician. Notify customers if service cannot be provided at time and date promised. Dispatch Field Service Technicians. Secure from customers specific information regarding the nature of their service problem, model and serial number of units, location of unit, billing address, name of contact and purchase order if applicable. Record information in business system. Schedule planned maintenance calls on timely basis on all customers and rental units covered under HUL responsibility. Make sure schedule is accurate and up to date on a weekly basis. Coordinate with Field Service Technicians to ensure open planned maintenance activities are completed on time. Monitor open work orders, ensuring information is correctly entered into HUL---s business system and technicians are progressing to completion. Act as backup to the Service Office Foreman to open work orders for New Truck and Demo Get Readies as required by HUL---s Sales Department. Assist HUL---s Technicians - Answer technician calls, texts, emails to assist in providing great customer service.

Keywords: Herc U Lift, Inc., Sioux Falls , Service Dispatcher, Professions , Sioux Falls, South Dakota

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