Associate Help Desk Support Technician - IT - Night Shift - Sioux Falls

Company: Sanford Health
Location: Sioux Falls
Posted on: March 17, 2023

Job Description:

Job Description:

Job Description Create Your Career With Us!Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Sanford Business Center Building Location: Sioux Falls, SD Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA Shift: 10 Hours - Night Shifts Job Schedule: Full time Weekly Hours: 40. 00 Salary Range: $16.00 - $25.50 Pay Info: Pay starts at $16 and goes up according to years of applicable experience.Job SummaryAssociate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.QualificationsHigh school diploma or equivalent preferred. Associates degree in technology related field strongly preferred.BenefitsSanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.Req Number: R-0125032 Job Function: Information Technology Featured: No

Keywords: Sanford Health, Sioux Falls , Associate Help Desk Support Technician - IT - Night Shift - Sioux Falls, Professions , Sioux Falls, South Dakota