NOC Technician I (Overnight Shift)
Company: Midco
Location: Sioux Falls
Posted on: April 18, 2024
Job Description:
DescriptionJOB PURPOSE:
Monitor critical network elements, fiber infrastructure and
applications using various network monitoring systems in a 24x7
Network Operations Center (NOC) environment.
KEY FUNCTIONS:
- Engage in reactive and proactive monitoring of the
multi-service fiber optic network and related services, including
video, telephone, Internet, and Enterprise IT services to quickly
identify network events, impaired services, or unplanned
outages.
- Evaluate network alarm conditions and service outages; follow
procedures to validate and classify impact.
- Identify and document events as they occur, enter relevant
information in Midco's ticketing system.
- Perform basic troubleshooting/information gathering and
escalate to the appropriate personnel for additional
troubleshooting, mitigation, and restoration.
- Actively coordinate mitigation and resolution of service
outages; assist in troubleshooting and pinpointing service outage
components.
- Engage and coordinate efforts with third parties and vendors to
resolve problems and issues.
- Communicate with users, group members, Engineering, Field OPS,
and Management regarding service outages and/or equipment
malfunctions; provide regular updates on high priority network
events, escalating as necessary.
- Coordinate preventive maintenance activity with Field Ops
personnel; perform pre/post QC verification.
- Input and review change requests for moderately complex
maintenance activity.
- Perform pre/post QC checks as part of maintenance activity;
review nightly change calendar for potentially high risk or high
impacting maintenance.
- Generate operational reports such as power supply battery
health and transponder state.
- Review and offer updates to process documentation to ensure all
procedures are known.
- Train and guide new hires as required.
- Follow and serve as a role model in displaying Midco's Core
Values and Leadership Success Drivers.
- Adhere to Midco's privacy guidelines to ensure each customer's
privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Effectively communicate with other departments to handle
escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to
ensure exceptional service.
- Demonstrate courage by tackling tough issues while
acknowledging own limitations without compromising
integrity.
- Remove obstacles for team members. Encourage creative
solutions.
- Apply personal ethics, honesty, initiative, flexibility,
responsibility and confidentiality in all areas of
responsibility.
- Communicate clear expectations that set a high bar while
holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions
and actions.
- Model flexibility, resiliency and change management skills by
staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while
keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High school diploma, vocational certification in technology
field, or equivalent industry work experience required.
- One year related technological experience required.
- General knowledge of internal proprietary methods of service
delivery is preferred.
- NCTI "Operations Center Technical Support I" course completed
or completed within the first year of employment.
SKILLS AND BACKGROUND:
- General knowledge of networking, including network components,
function, and operation.
- General knowledge of TCP/IP and other Internet protocols as
well as experience with tools such as Ping, SNMP, SSH, Trace Route,
NS Lookup. Exposure to SolarWinds, Wireshark, Zabbix, Grafana etc.
is preferred.
- General knowledge of network monitoring systems and element
monitoring systems.
- General knowledge of incident ticketing systems. Exposure to
change management preferred.
- Possess general technical and computer skills, including
various applications, operating systems, etc.
- Basic understanding of networking, RF signal processing, AC &
DC power preferred.
- Ability to read and comprehend technical literature.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per
week and other than normal business hours, such as holidays,
evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via
fiber and fixed wireless technology, serving 460,000 homes and
businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior
network, while being a force for good in the communities we
serve.
- Delivers TV services including Midco Sports (a regional sports
network), phone, data center and advertising services, plus
wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons
why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work
programs
- And many more
Visit to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to sex, gender identity, sexual orientation, race,
color, religion, creed, national origin, disability, protected
Veteran status, age, marital status, status with regard to public
assistance, familial status, membership or activity in a local
commission, or any other characteristic protected by law. To view
our full EEO and federal contractor supplemental posters, please
refer to Posters.
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Midco, Sioux Falls , NOC Technician I (Overnight Shift), Professions , Sioux Falls, South Dakota
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