Precision Ag Support Center Technician-2nd shift
Company: C&B Equipment
Location: Sioux Falls
Posted on: April 24, 2024
Job Description:
C & B Equipment, one of the largest John Deere dealerships in
the US, has an opening for a Precision Ag Support Center
Technician-2nd shift at our Field Support Office in Sioux Falls,
SD. Our call center reps work to increase customer satisfaction and
loyalty by providing support for in-bound and out-bound customer
calls, text messages, & emails for products and services offered
throughout C & B's dealerships.Essential Duties:
- Provide effective solutions to customer needs in a timely
manner via telephone, e-mail and other communication methods.
- Accurately diagnose problems with precision hardware and
software on products offered through the dealership and provide
solutions, if applicable.
- Serve as an internal resource for dealership employees to
assist in providing customers with timely and accurate
information.
- Take responsibility to ensure customer interactions always
result in an effective and timely solution.
- Make outgoing calls in support of dealership department
initiatives (Sales, Parts, Service, Integrated Solutions).
- Participate in ongoing training to continually develop
technical knowledge and skill sets.
- Develop and deliver training to customers and employees during
off-season periods.
- Meet requirements for contact center metrics (# of calls,
problem resolution, etc.).
- Follow Case Management requirements (problem/resolution).
- Maintain a clean work area and perform work in a neat and
orderly fashion.
- Follow all safety rules and regulations in performing work
assignments.
- Complete all reports and forms required in conjunction with
work assignments.
- Account for all time on a timecard and for all material used in
performing assigned duties.
- Ability to use computer software such as Microsoft Office
Suites, business systems, and internet applications
- Flexibility to travel to stores when required
- Ability to problem solve by using all available resources
- Outstanding customer service and communications skills
- Ag industry knowledge-preferred
- High school diploma or related required
- Related technical degree preferred
- Ability to meet physical demands and duration of physical
exertion generally required to perform tasks in support of all job
functions, for example - sitting, standing, walking, lifting,
carrying, reaching, pushing, and pulling
- Valid driver's license and a safe driving record
Qualified applicants must be able to successfully complete a
pre-employment drug test and background check. C & B Equipment is a
drug-free workplace.
- Competitive pay based on your experience
- Excellent benefits including - Medical, Dental, Vision, and
Accident Insurance, Short-Term Disability, Life Insurance, 401K
with Company Match starting immediately, generous parental leave
for both moms & dads, and much more.
- Progressive Paid Time Off and Paid Holidays - starting at 3
weeks of PTO in the first year.
- Opportunities to grow - We love to promote within and have
excellent training programs available to prepare you on-the-job and
for your future with us.
- Make an impact - You will participate in our annual Community
Impact Day where we give back to the communities where we work and
live. Our goal is to improve the quality of work life by using fair
and consistent treatment and providing equal growth opportunities
for all team members. We are an equal opportunity employer as
defined by federal, state or local laws. Apply today to find out
more about this exciting opportunity with C & B!#cbjobs
Keywords: C&B Equipment, Sioux Falls , Precision Ag Support Center Technician-2nd shift, Professions , Sioux Falls, South Dakota
Didn't find what you're looking for? Search again!
Loading more jobs...