Business Support Technician
Company: Midco
Location: Sioux Falls
Posted on: May 4, 2024
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Job Description:
DescriptionJOB PURPOSE:
Create customer loyalty by delivering high quality support through
established processes for commercial customer issues related to
Midco Services via all customer interaction types.
KEY FUNCTIONS:
* Serve as the point of contact for the customer to troubleshoot
and resolve technical issues through the support of a variety of
delivered products and managed services. * Document each
interaction as trained allowing all technicians to have updated
customer interaction notes.* Interact with internal and external
customers representing Midco in a professional and courteous manner
striving to exercise Trailblazer traits to maximize the customer's
experience.* Mindful escalations through work orders or Midco
Ticketing System incidents for business customers with service
changes, trouble calls and disconnects.* Cross-train as required,
developing a broad set of skills to support customer demand while
staying current with Midco's expanding product offering.*
Effectively follow up with customers helping to reduce the amount
of effort a customer expends to resolve issues.* Maintain Customer
Service yearly requirements to maintain the ability to interact
with all levels of business customers, as defined by management.*
Utilize all forms of communication including, but not limited to,
email, chat, and social media posts when interacting with clients.*
Adhere to Midco privacy guidelines to ensure each customer's
privacy.* Maintain regular attendance and adhere to scheduling as
required by your position. * Develop and maintain an extensive
working knowledge of standard Midco Business services including,
but not limited to, RF delivered Voice, Video, and Data* Develop a
basic understanding of advanced delivered services, including T1,
SIP, EOD, and BSOD* Develop and maintain a basic understanding of
managed services provided by Midco* Maintain a team-oriented
atmosphere by collaborating with others to ensure best practices
are being developed and followed for all customer interactions *
Prepare and execute orders as needed in assisting customer
including, but not limited to, service changes, trouble calls,
downgrades, and disconnects.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
EXPERIENCE AND EDUCATION:
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
ABOUT MIDCO:
Midco:
Ready to work at Midco? We thought so. Here are a few more reasons
why Midco is one of the best places to work:
Visit to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to sex, gender identity, sexual orientation, race,
color, religion, creed, national origin, disability, protected
Veteran status, age, marital status, status with regard to public
assistance, familial status, membership or activity in a local
commission, or any other characteristic protected by law. To view
our full EEO and federal contractor supplemental posters, please
refer to .
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Midco, Sioux Falls , Business Support Technician, Professions , Sioux Falls, South Dakota
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