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IT Support Technician I

Company: Jack Link's
Location: Alpena
Posted on: June 6, 2024

Job Description:

Company DescriptionWhen it comes to being wild, we know a thing or two. We're not afraid of trying something new or the hard work it takes to make it happen. It's in our DNA. We've turned a family recipe into a new snacking category. And the wilderness into the world's largest meat snack business, that's still proudly family owned and operated.We're a company built by innovators, and are driven to not only satisfy your hunger, but to also feed your journey
whether that journey is on the road, on the run, at the campground, at the playground, in the office or in the moment. It s a journey we share with you. It s the journey forward of our people, of our communities, of our category with a reverence for quality and an irreverence for the status quo.--At Jack Link's Protein Snacks, we see every moment of every day as an opportunity to move forward, to forge new ground. To realize our vision of becoming the World s #1 Protein Snack Company. We never give up. You never give up. Together, we keep going. Are you wild enough to join us?Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Family-owned and operated with headquarters in Minong, Wisconsin, Jack Link s Protein Snacks also has a large corporate hub in Downtown Minneapolis, Minnesota. The company is made up of over 4,000 passionate team members, across 11 countries, who share an uncompromising commitment to delivering awesome products and feeding the journey of those who move things forward. The Jack Link s Protein Snacks portfolio of brands includes, Jack Link s, Lorissa s Kitchen, MATADOR Jerky, BiFi and Peperami.Job DescriptionThe IT Support Technician I will provide Awesome Customer Service and support to team members and enterprise projects in a fast-paced environment.The duties and responsibilities of this position shall consist of, but not be limited to, the following:Build and validate standard system builds for PCs/Laptops/Handhelds, etc. and their associated hardwareInstall, configure, and troubleshoot PCs/Laptops/Handhelds, etc. and their associated softwarePatch and maintain end user devices according to patch and security policies with the JLBJ environmentUtilize and update enterprise ticketing system (Track-IT) to keep record of work assigned and maintain expected Problem/Service Level Agreements with the business and if necessary ensure timely escalation of client problems.Perform level 1, diagnosis, and resolution of technical problems for a variety of end users plus identify, test and implement corrective hardware solutions, including off-site repair, as needed.Complete move, add and changes as requested by internal customers for end user compute devices and associated peripherals.Respond to customer issues through email, chat, phone and in person requestsMaintain an inventory of all computers, monitors, printers, scanners, etc.Track and maintain licenses in use and available for all end user devicesProvide input into the standard build image for leverage in building new end user compute devicesFollow identified incident and problem management procedures for use by the help deskProvide input into training materials and procedures, and/or train users in the proper use of hardware and software.Provide mentoring and training as required to PC Tech interns in order to strengthen their skills and advancement opportunitiesProvide on-call, off-hours and weekend support as assigned to support the JLBJ staffPerforms other duties and responsibilities as necessary.QualificationsRequired EducationHigh School diploma or equivalentRequired Experience:1 year desktop support experienceStrong customer-service orientation.Ability to effectively communicate technical information to non-technical personnel.Able to read and understand technical manuals and procedural documentation.Effective interpersonal skills and relationship-building skills.Strong written and oral communication skills.Self-motivated and directed with keen attention to detail.Knowledge of current technological developments and trends in industry.Valid driver s license and insurable.Ability to travel to other plantsPreferred:2 year technical degree in computer science field--------MCSA certificationREQUIRED SKILLS, KNOWLEDGE and ABILITIES:--Excellent verbal and written communication skills; must work effectively with all levels of management and team membersMust demonstrate effective leadership, problem solving, presentation, and employee motivational skills.Proficient in Internet navigation, Microsoft Word, Excel, PowerPoint, and Outlook.Additional InformationEQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:Jack Link s provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.E-VERIFY:Jack Link s is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.-- For information about the E-Verify program, please visit:----http://www.uscis.gov/e-verify/employeesAll your information will be kept confidential according to EEO guidelines.

Keywords: Jack Link's, Sioux Falls , IT Support Technician I, Professions , Alpena, South Dakota

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