Customer & Sales Support Specialist-Brookings

Company: Harms Oil
Location: Sioux Falls
Posted on: January 24, 2023

Job Description:

Reports To: Customer Service ManagerDirect Reports: NonePosition Summary:This position is responsible for providing real-time support to all retail customers, and ensuring their understanding and compliance with branded supplier requirements, programs, and incentives. This position is responsible for the creation and adherence to an annual marketing plan by month as well as keeping management informed of relevant sales information, data, and issues.Responsibilities/Duties:Act as primary interface between branded suppliers and gas station customers.First point of contact for retail customers. Communicate daily with customers via phone to assist in decisions regarding branding and point of sale decisions. Provide expertise to customers regarding requirements from branded suppliers; hold customers accountable to image compliance requirements; facilitate changes in customer branding decisions. Prepare financial comparisons for customers as needed for rebranding decisions.Resolve customer concerns by investigating problems and trouble shooting via telephone. Involve branded supplier technical support resources, financial institutions, and manufacturers as need to resolve issues and recommend solutions.Develop customer relationships and build trust through credible, timely, and consistent interactions, keeping sensitive client information confidential.Ensure customer compliance with branded supplier imaging programs. Order and advise on proper signage and other imaging products for customers. Track billing for imaging products to ensure Harms' reimbursement from customers. Work with Harms Oil accounting to reconcile all purchases and customer payments for imaging products monthly and annually.Manage branded supplier rebate programs for customers. Track customer purchases against rebate targets, and ensure receipt of rebate payments from suppliers.Conduct seminars and educate retail customers on brand requirements and available tools and resources.Create marketing material/talking points and brand proposals for Sales team.Manage company website and content.Prepare time-sensitive pricing, incentive, and gallons analysis for customers and owners as needed.Support sales and marketing by compiling, summarizing, reporting information and preparing presentations.Knowledge/Skills/Abilities:Degree in Marketing or Business with 3+ years' experience in retail-oriented marketing or customer service.Ability to multi-task with conflicting priorities in a pressured environment while still maintaining a customer-oriented demeanor.Self-directed and able to prioritize, make decisions, and meet deadlines independently, with professional, quality results.Articulate with excellent verbal and written communication skills. Able to interact effectively throughout all levels of the organization.Proven organizational skills and attention to detail.Learned knowledge of the fuel industry and supplier requirements.Computer skills, with knowledge of Excel, PowerPoint, Word, and Web design.

Keywords: Harms Oil, Sioux Falls , Customer & Sales Support Specialist-Brookings, Sales , Sioux Falls, South Dakota