General Service Manager

Company: Butler Machinery Company
Location: Sioux Falls
Posted on: February 16, 2026

Job Description:

Job Description Job Description Butler Machinery Company is looking for a solutions-driven individual to join our team as a General Service Manager at our Sioux Falls, SD location. This position requires strong leadership and communication skills and the desire to lead a high-performance team of Technicians in a growing agricultural market. Preferred candidates will have prior management experience along with a service and mechanical background. This person will be responsible for the overall service department management and will collaborate with the Regional Product Support Manager and other internal and external partners to develop department personnel and achieve operational excellence goals. Responsibilities: Responsible for KPI’s and drive performance to achieve objectives set by Butler and OEMs excellence programs. Leads customer experience efforts across the respective locations service departments, including driving overarching customer experience improvements and ensuring customer feedback is addressed in a timely and professional manner. Maintaining strong relationships with OEMs, dealers, and sales representatives. Determining the needs related to special tooling, equipment, vehicles, etc. Champion safety culture to ensure a safe working environment for all employees. Work with parts department on back orders, order types, returns and stocking of needed items. Assist service managers on good wills. Ultimately responsible for contamination control, which includes on boarding, continuous training, and monitoring. Responsible for the career development of managers, advisors, and technicians. Including the hiring and termination process. Monitor and recommend Capacity & Capability strategy with Store Manager and Product Support Manager. Assist other stores within region to provide additional service support when required. Lead in sharing company best practices and implementing common processes throughout the Service Department. Provide leadership direction to the service department. Communicate and influence direct reports effectively to develop good working relationships and teamwork. Communicate understanding and support of organizational goals. Interact effectively with individuals and groups throughout the company. Develop and maintain working relationships with other departments to improve the overall company performance. Aligns, partners, and collaborates with assigned HR business partner to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives. Performs other duties as assigned. Supervisory Duties: Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department. Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development. Selects, trains and develops employees consistent with department/division goals, providing coaching on career development. Qualifications: Two-year degree or equivalent experience and training preferred Prior supervisory experience or Service Management Training preferred For Internal Applicants, completion of the Butler Lead Yourself program is preferred. Excellent customer service skills Good oral and written communication skills Understanding of financial statements Computer knowledge Must have good leadership, detail, and organizational skills. Mechanical experience preferred Ability and willingness to work flexible hours Must possess a clean driving record As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to grow a career with our team, here are some things we offer in our full benefits package: 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution Health Insurance – 3 plan options Health Savings Account – Employer contribution up to $1,300/year Dependent Care Flex Spending Account Dental Insurance – 2 plan options Vision Insurance Basic Life/AD&D and Supplemental Life Insurance Employer paid Short-Term Disability Coverage – 60% of base pay/salary Long-Term Disability Coverage Maternity / Paternity Benefits Holidays Paid Time Off (PTO) 401(K) Plan Employee Assistance Program (EAP) – including Health Coaching SmartDollar – employer paid financial planning program Legal Shield/ID Shield products Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE/ Vet/Disability LI-Onsite

Keywords: Butler Machinery Company, Sioux Falls , General Service Manager, Sales , Sioux Falls, South Dakota